Coverage around Ernakulam
Kakkanad is convenient for Infopark, Thrikkakara, Vazhakkala, Palarivattom, Edappally, Kaloor, Vyttila and Thrippunithura. Aluva, Perumbavoor and Angamaly are a straightforward run, and we see machines from Thrissur and Kottayam when a repair needs a real bench.
If you cannot get away during the day, collection can usually be arranged across Ernakulam. Send the model and your area and we will confirm.
Company laptops and IT policy
Managed and asset tagged machines come with rules, so tell us before we start. We will not reimage, wipe or alter a managed device without that being agreed, and we can give you a written fault report to file with your IT team.
If the machine is a Lenovo still under warranty, the work should go through an authorised centre so the cover is not affected. Ours is in Coimbatore, and we will tell you that rather than charging you for covered work.
Say what is on the drive before we open it
The first question we ask is whether there is work on the machine that is not backed up. If the drive is healthy we clone it before starting. If the drive is the fault, the whole order of work changes, and rushing that step is how recoverable data stops being recoverable.
The data recovery page covers what is realistic and what is not.